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We know that sometimes choosing the right print finishing equipment can be a daunting task, Chilvers Reprographics have been in the print finishing industry for over 57 years and worked closely with some of the worlds top manufacturers, we are an independant company so you can be sure we will offer you our unbiased option. 

Here are some of our most frequently asked questions. If you have a question that is not answered here please do not hesitate to contact us and we will be happy to help.

Orders, Account, Shipping & Delivery

Orders placed before 3.30pm will be usually be dispatched that working day (Monday to Friday). 

No problem, for UK mainland deliveries simply select either Next Day by 12 (£15*) or even Saturday delivery (£38.50*) View all Delivery charges here. 

You can purchase most smaller items, supplies and smaller machines on-line. (read our full Buying on-line info+terms here
There is no order too small for us but there is a FREE delivery option for most on-line orders over £100 (to UK mainland only).
The minimum order value for phone orders is £30 net.
Larger machines for export have a minimum order charge of £250.
Full delivery options can be viewed here

You will receive an email confirmation to advise once your order has been dispatched, this will include any tracking information. (If you haven't received this email check your spam/junk folder).

You are not required to create an account however by registering an account you will save time when next ordering plus you can look at your order history, reprint invoices etc 

Check your spam/junk folder, add us to your safe contacts list to ensure you receive any further communications from us. Check you have entered the correct email address on your order.

If you are still unable to find your order confirmation email please email us at sales@chilvers.co.uk or call us on 01908 563149 and we can check that your order was placed and processed. 

You will receive your invoice in the documents enclosed pouch on the outside of your package. 
If you placed your order online you can download a copy of your invoice from the confirmation email you received. (If you haven't received this email check your spam/junk folder.)
If you placed your order over the phone please email your name/company name, the date you placed the order, the total invoice amount and if possible the invoice number to sales@chilvers.co.uk 

Please send a photo to us at sales@chilvers.co.uk and include your order number if possible. We will look into it and get back to you ASAP. 

If you find one of our products on sale elsewhere at a lower price, we will do our very best to match that price, click here for full Price Match details

BUYING A BINDING MACHINE?

Staplers offer a simple and effective way to bind documents together however if you want a professional looking finish you may want to look into other
methods.  Binding screws can be done by hand but for most other types of binding you will require a machine. We supply most types of binding systems including perfect binders (hot glue)thermal bindersspiral bindersfastback binderswire binderscomb binders and spinetapers. Some machines such as the Renz DTP-340M and the Magna Punch PRO have interchangeable punch dies which allow you to easily swap between different binding systems. 

This really depends on how much binding you will be doing. If you will be doing large amounts of binding an electric machine will certainly speed up production whereas if you only require a machine for low usage a simple to use manual machine would be sufficient and save you money!
Some electric machines such as the Renz DTP-340 and GBC Magna Punch have the ability to change punching dies. 

Wire binding is probably the most popular document binding over the last few years it's sometimes also called wire-o or double loop. Documents can be folded back to back.

For some it can be a little confusing regarding the two pitch sizes. 3:1 means that the machine will punch 3 holes per inch (34 holes along the long side of an A4 sheet). 3:1 wires available 6mm (No 4) up to 14mm (No 9) and will bind up to 120 sheets of paper

2:1 means that the machine will punch 2 holes per inch (23 holes along the long side of an A4 sheet). 2:1 wires available are generally for thicker documents - 16mm (No 10) up to 31.8mm (No 20) and will bind up to 250-300 sheets of paper.

Renz also manufacture a range called ECO one pitch covering all wire sizes for documents from 2 to 300 sheets (80gsm) paper. 

Any wire binding machine that uses the 3:1 pitch either round holes or square holes can be used in conjunction with a thumb-cut punch. One great machine for this is the Warrior calendar thumb cut punch. Just use the thumb-cut punch after punching the holes on your standard 3:1 wire binder. We have a selection of calender making packages available that include everything you need to get started.

Plastic Comb binding
This was once very popular particularly with education such as schools and colleges. Binding combs are made from plastic and sizes range from 6 to 50mm they generally have 21 rings for A4 use.

SpineTaper
High quality spine tape / Linen Tape on the spine of the book as its final binding will give a highly professional finish

Coil or Spiral Binding
This is a plastic coil or spiral that is used to bind a document. It's not so popular in the UK being a slower method than others, special crimping pliers are needed to cut and crimp each end of the coil after it's first been threaded or twisted through the holes in your document that need to be punch first.

Thermal Binding
This offers simple drop and go binding there are no holes to punch, it works a little bit like a toaster. Binding covers have glue strip built into them simply insert sheets into the cover then drop the document into the binder, some machines can handle several document at once. A heat plate melts the glue and a timer buzzer alerts when done the leave to cool down. Covers can get expensive if your using high volumes.

Perfect Binding (hot glue)
Perfect binding (also known as hot glue binding) is a process by which hot glue is applied to the spine of a book and a wraparound cover is added to produce the finished book. Think Yellow Pages, Sales Brochure, Paperback Novel etc.