Delivery Charges

You can purchase most smaller items, supplies and smaller machines on-line.

A VAT invoice is sent with the goods.

We reserve the right not to dispatch your order if the incorrect country/region is selected. If this affects an order you place, we'll notify you as soon as possible.

UK MAINLAND (GB) DELIVERY OPTIONS (excluding Highlands & Islands)

Orders placed before 3:30pm are normally dIspatched that working day (Monday to Friday). Orders placed after 3:30pm on Friday will be dispatched the following Monday. Someone may have to sign for your delivery.

There is a FREE delivery option for most on-line orders over £100 for delivery to UK mainland only. (Please note that the FREE delivery option may not be next day)

Some small items have a 'First Class Post' option this is a Royal Mail delivery charged @ £4.50 + VAT.

There is also the option of 'Next Day UK Mainland' this is a next working day delivery service (Saturday is not classed as a working day) by DPD couriers charged @ £10 + VAT. Please note that the 'Next Day UK Mainland' service is not guaranteed.

If you require faster delivery of 'Next Day By 12 UK Mainland' this is a next working day before noon delivery service by DPD couriers charged @ £17 + VAT. 

If you require Saturday delivery 'Saturday By 12 UK Mainland' service by DPD couriers charged @ £42 + VAT.

For heavier machines/items there is also 'Pallet UK Mainland Delivery', this is a two to three working day delivery service by Pallex Group charged @ £50 or £100 + VAT depending on the weight of the pallet. Please note the pallet carrier cannot dispose of the pallet or packaging on your behalf.

Restrictions or delays may apply on timed/weekend delivery services to some rural areas. Applies to stock items only please phone us on 01908 563149.

Larger machines that require specialist delivery or training can be delivered and installed by our own trained team. We have specialist moving equipment for these larger machines.

UK HIGHLANDS, ISLANDS & NORTHERN IRELAND (H,I&NI) DELIVERY OPTIONS

The following postcodes are included in the Highlands and Islands service because they are classed as they are remote areas: AB37-38, AB54-56, BT, FK17-21, HS, IV1-63, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, ZE1-3.

This delivery option includes the Isle of Man and Isle of Wight. Does not include Jersey or Guernsey, please see Channel Islands for more information.

There is no FREE delivery option for this country/region.

Some low value small items have a 'First Class Post' option this is a Royal Mail delivery charged @ £4.50 + VAT.

There is also the option of 'UK Highlands, Islands & Northern Ireland Courier Delivery' this is a two-three working day delivery service by DPD couriers charged @ 1 box £25, 2 boxes £45, 3 boxes £65, 4 boxes £84 and five boxes £104 + VAT.

For heavier machines/items there is also a 'Highlands, Islands & Northern Ireland Pallet Delivery' this is a three to five working day delivery service by Palletways Group charged @ £125 + VAT. Please note the pallet carrier cannot dispose of the pallet or packaging on your behalf.

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CHANNEL ISLANDS (CHI) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'First Class Post' option this is a Royal Mail delivery charged @ £4.50.

Delivery costs are determined per box, most orders can fit into one box but larger orders require additional packaging/boxes. 'CHI Courier Delivery' charged @ 1 box £25, 2 boxes £45, 3 boxes £65, 4 boxes £84 and five boxes £104.

For heavier machines/items there is also 'CHI Pallet Delivery' this is a five to seven working day delivery service by Palletways Group charged @ £250. Please note the pallet carrier cannot dispose of the pallet or packaging on your behalf.

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Jersey & Guernsey Only

Destination is classed as 'Rest Of World' and does not need a VAT Number for VAT exemption.

We reserve the right not to dispatch your order if any needed information is not provided.

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EUROPE AND REST OF WORLD

We offer a vast range of on-line delivery services to over 30 different countries including the Republic of Ireland, France, Germany, Spain, Italy, Netherlands, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Greece, Finland, Hungary, Iceland, Japan, Luxembourg, Latvia, Lithuania, Norway, Romania, The Philippines, Poland, Portugal, Slovakia, Slovenia, South Africa, Sri Lanka, Sweden, Switzerland, Turkey, Cyprus, Malta, USA, Canada, Australia, New Zealand, Hong Kong and many more.

There is no FREE delivery option outside of the UK.

Please add your items to the basket, all applicable delivery options and prices will be shown in the 'Shipping Rates Calculator' on the basket / checkout page.

Please note sometimes a different courier may be better suited for your requirements, if this is the case we reserve the right to use an alternative. 

Please note the cut off for same day dispatch is 12:00, any orders placed after this time will be dispatched the following working day.

For heavier machines/items that are not available to purchase online please contact a member of our team.

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Please read these terms before enquiring for a quotation or ordering:

For export orders there is a minimum order charge of over £250. Payment for export is by bank transfer only with all bank and transfer charges paid by you. You must therefore inform your bank that you are paying all transfer and bank charges for you and us so we receive the full invoice total. Regarding internet electronic transfer there are options in place before payment is made for you to pay all transfer charges. Goods will not be released from our warehouse until the full invoice total is received by us.

There are no returns or warranty on any export sales. All import taxes, customs charges, local charges and insurance are to be paid by yourself.  If the parcel is returned or refused because of non payment of duties/taxes you (the customer) is responsible for return delivery costs.

Please do not request a quotation for delivery to P.O Box addresses. We will not answer any questions that differ or contradict terms above. These terms are fixed and non-negotiable.

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Larger machines that require specialist delivery or training can be delivered and installed by our own trained team. These machines are not available to buy on-line and are restricted to UK mainland only.

Some heavy machines/items require pallet delivery at an extra charge. Please note not all countries/regions listed above have a pallet delivery option. If no option is given please contact a member of our team on 01908 563149.

Please note our couriers and Pall'Ex Group do not guarantee delivery services due to delays that can be beyond their control.

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

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Additional Specialised Worldwide Shipping

For countries not listed above Worldwide delivery is available on New and Used/Pre-owned print finishing machines, plus our vast range of supplies/consumables and spare parts.

We offer a range of competitive shipping options.

Please contact us for a shipping quote including goods you wish to purchase and full invoice address.

Email : sales@chilvers.co.uk