Buying on Line - Info+Terms

Most Credit cards accepted including: MasterCard, Visa, Maestro, Visa Electron, Switch, Solo and we also accept PayPal at the checkout.

Public sector Armed Forces, Councils, Fire Service, NHS, Police and Schools Colleges-Universities can select 'Public Sector Order' at check out and order without payment upfront or fax, post or email their own purchase order.

Customer registration is NOT required before purchasing but by registering an account you will save time when you next order plus you can look back at your order history or reprint invoices etc. Please note that we do not sell or pass on any of your details or store any card information. Create account login here.

We use Stripe to process card payments, this is the last part of the payment process and is done securely. Please note the invoice address must match the your card statement address.

Click and collect orders will usually be ready in 24 hours, please wait for your confirmation email and bring this with you when you come to collect. Collections can be made Monday - Friday between 11am - 4pm.

Pre-orders are advance purchases made on new products that are scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our website.

Each product available for pre-order will show its approximate arrival date on our website. These dates are not guaranteed, but we will do our best to update our site with any changes. You will be informed via the email address you provide us with once the order is ready for dispatch.

When you place a Pre-order you will need to pay the full upfront price of the product at the checkout.

If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.

Don't want to pay over the internet? You can also phone us to buy using your credit/debit card or cheque on 01908 563149. Please note the standard delivery charge for phone orders on small items and supplies is £12 + vat. The minimum order value for phone orders is £30 net.

When you have made your selections, click the 'View basket' button to start the payment process. You can return from the basket by clicking on the 'Continue Shopping' button. To remove an item click on the (X) next to the item. At the checkout there is the option to pay by Credit/Debit Card or PayPal. When completed you will automatically receive an email.

You the customer are responsible for all local duties/taxes applied to the purchase if applicable. If the parcel is returned or refused because of non payment of duties/taxes you (the customer) is responsible for return delivery costs. (This includes customers in Northern Ireland).

Please note there is no warranty or returns on spare parts, especially electrical spare parts, unless they have been fitted by our engineers. If you have any questions regarding our returns procedure, please contact us prior to placing an order.