Refund policy

Under distance selling regulations, you have the right to cancel your order within 14 working days of receiving your order. You can only exercise this right if you can return the goods to us (at your own expense) and the goods arrive in the original packaging, unused, and in perfect condition. Please inform us by email if you intend to return any items, and please enclose a copy of your order invoice with the goods. Please note we do not refund delivery charges.

Please note that returns will need to be sent to the following address: Chilvers Reprographics, Units 1-3 Manse Close, Stony Stratford, Milton Keynes, MK11 1HU. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on special orders / non stock items that have been ordered in on your behalf.

We do not accept returns on some items including machine spare parts, electronic parts (unless fitted by one of our engineers) and liquids, please email us if you would like to confirm if an item can be returned.

Please note we do not accept returns on export orders.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@chilvers.co.uk.

Please note returned items may incur a 20% administrative / restocking fee depending on the reason for return.