Chilvers Reprographics
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01908 563149

Buying On-Line Info+Terms

Most Credit cards accepted including: MasterCard, Visa, Maestro, Visa Electron, Switch, Solo and we also accept PayPal at the checkout. Our account customers and public sector (schools, colleges and local authorities) can fax, post or email their own purchase order.

 

We use WorldPay to process card payments, this is the last part of the payment process and is done on their secure site page. Please note the invoice address must match the your card statment address.

 

Customer registration is NOT required before you purchase, but if you do register there is a time saving when you next order plus you can look back at your order history or reprint invoices etc. Please note that we do not sell or pass on any of your details or store any card information.

 

Don't want to pay over the internet? You can also phone us to buy using your credit/debit card or cheque on 01908 563149. Please note the standard delivery charge for phone orders on small items and supplies is £8 + vat. The minimum order value for phone orders is £30 net.

 

When you have made your selections, click the 'View basket' button to start the payment process. You can return from the basket by clicking on the 'Continue Shopping' button. To remove an item click on the (X) next to the item. At the checkout there is the option to pay by Credit/Debit Card or PayPal. When completed you will automatically receive an email. A second email will have your VAT invoice as an attachment.

 

Delivery Charges

We offer a vast range of on-line delivery services to over 30 different countries including UK, Ireland, Channel Islands, France, Germany, Spain, Italy, Netherlands, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Iceland, Luxembourg, Latvia, Norway, Romania, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Cyprus, Malta, USA, Canada, Australia, New Zealand, Hong Kong and Russia.

You can purchase most smaller items, supplies and smaller machines on-line. Orders placed before 3.30pm are normally despatched that working day (Monday to Friday). Someone may have to sign for your delivery.

A VAT invoice is sent with the goods.

Please select correct country/region when viewing your basket as the delivery options and VAT status are different for each country/region. We reserve the right not to dispatch your order if the incorrect country/region is selected. If this affects an order you place, we'll notify you as soon as possible.

When viewing your basket the delivery options if available can be changed.

 

UK MAINLAND(GB) DELIVERY OPTIONS

There is a FREE delivery option for most on-line orders over £100 for delivery to UK mainland only. (Please note that the FREE delivery option may not be next day)

Some small items have a 'First Class Post' option this is a Royal Mail delivery charged @ £3.50 + VAT.

There is also the option of 'Next Day UK Mainland' this is a next working day delivery service by Interlink couriers charged @ £8 + VAT. 

If you require faster delivery of 'Next Day By 12 UK Mainland' this is a next working day before noon delivery service by Interlink couriers charged @ £15 + VAT.

If you require Saturday delivery 'Saturday UK Mainland'  service by Interlink couriers charged @ £38.50 + VAT.

 

For heavier machines/items there is also 'Pallet UK Mainland Delivery, this is a two to three working day delivery service by Palletways Group charged @ £35 or £80 + VAT depending on the weight of the pallet.

Restrictions or delays may apply on timed/weekend delivery services to some rural areas. Applies to stock items only please phone us on 01908 563149.

 

UK HIGHLANDS & ISLANDS(H&I) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'First Class Post' option this is a Royal Mail delivery charged @ £3.50 + VAT.

There is also the option of 'UK Highlands & Islands Courier Delivery' this is a two-three working day delivery service by Interlink couriers charged @ £20 + VAT.

For heavier machines/items that are not available to purchase online please contact a member of our team.

 

NORTHERN IRELAND(NI) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'First Class Post' option this is a Royal Mail delivery charged @ £3.50 + VAT.

Delivery costs are determined per box, most orders can fit into one box but larger orders require additional packaging/boxes. 'NI Courier Delivery' charged @ 1 box £20, 2 boxes £37, 3 boxes £54, 4 boxes £70 and five boxes £87 + VAT

For heavier machines/items there is also 'NI Pallet Delivery' this is a two to three working day delivery service by Palletways Group charged @ £125 + VAT.

 

SOUTHERN IRELAND(ROI) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'ROI Post Signed For' option this is a Royal Mail delivery charged @ £10.50.

There is also the option of 'ROI Courier Delivery' this is a classic delivery service by Interlink/DPD Couriers. Delivery costs are determined per box, most orders can fit into one box but larger orders require additional packaging/boxes. 'ROI Courier Delivery' charged @ 1 box £20, 2 boxes £37, 3 boxes £54, 4 boxes £70 and five boxes £87.

For heavier machines/items there is also 'ROI Pallet Delivery' this is a two to three working day delivery service by Palletways Group charged @ £125.

 

VAT exemption is only granted if a valid VAT number is given at the point of checkout. If no valid VAT number is provided the goods will not be sent and the order will be refunded and cancelled.

If you do not have a VAT number we can still accept your order but you will be charged VAT @ 20% of the invoice total. The VAT will need to be paid in full before your order is processed/dispatched.

We reserve the right not to dispatch your order if any needed information is not provided.

 

CHANNEL ISLANDS(CHI) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'First Class Post' option this is a Royal Mail delivery charged @ £3.50.

Delivery costs are determined per box, most orders can fit into one box but larger orders require additional packaging/boxes. 'CHI Courier Delivery' charged @ 1 box £20, 2 boxes £37, 3 boxes £54, 4 boxes £70 and five boxes £87.

For heavier machines/items there is also 'CHI Pallet Delivery' this is a five to seven working day delivery service by Palletways Group charged @ £200.

 

Jersey Only

VAT exemption is only granted if a valid VAT number is given at the point of checkout. If no valid VAT number is provided the goods will not be sent and the order will be refunded and cancelled.

If you do not have a VAT number we can still accept your order but you will be charged VAT @ 20% of the invoice total. The VAT will need to be paid in full before your order is processed/dispatched.

 

Guernsey Only

Destination is classed as 'Rest Of World' and does not need a VAT Number for VAT exemption.

We reserve the right not to dispatch your order if any needed information is not provided.

 

EUROPE(EU) DELIVERY OPTIONS

This delivery option covers France, Germany, Spain, Italy, Netherlands, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Luxembourg, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. Cyprus and Malta(Fedex - See terms below).

There is a no FREE delivery option for this country/region.

Some small items have a 'EU Post Signed For' option this is a Royal Mail delivery charged @ £10.50.

There are three rates for EU courier options as some EU destinations are more expensive to ship to. Please see three rates below, applicable rate for your country/region will be shown in the basket when purchasing your item(s). The option of 'EU Courier Delivery' this is a classic delivery service by Interlink/DPD Couriers. Delivery costs are determined per box, most orders can fit into one box but larger orders require additional packaging/boxes. 

Zone 1 'EU Courier Delivery' charged @ 1 box £20, 2 boxes £37, 3 boxes £54, 4 boxes £70 and five boxes £87.

Zone 2 'EU Courier Delivery' charged @ 1 box £22.50, 2 boxes £39.50, 3 boxes £56.50, 4 boxes £72.50 and five boxes £89.50.

Zone 3 'EU Courier Delivery' charged @ 1 box £34.50, 2 boxes £63.50, 3 boxes £93.50, 4 boxes £123.50 and five boxes £153.50.

 

For heavier machines/items that are not available to purchase online please contact a member of our team.

You the customer are responsible for all local duties/taxes applied to the purchase if applicable.

VAT exemption is only granted if a valid VAT number is given at the point of checkout. If no valid VAT number is provided the goods will not be sent and the order will be refunded and cancelled.

If you do not have a VAT number we can still accept your order but you will be charged VAT @ 20% of the invoice total. The VAT will need to be paid in full before your order is processed/dispatched.

We reserve the right not to dispatch your order if any needed information is not provided

 

Europe Fedex

This delivery option covers Malta and Cyprus only.

There is a no FREE delivery option for this country/region.

Some small items have a 'Fedex Economy Small Box' option this is a Fedex delivery charged @ £19.45.

Some items have a 'Fedex Economy Small Parcel' option this is a Fedex delivery charged @ £29.75. This small parcel option is determined by weight and value of items.

There is also the option of 'Fedex Economy Large Parcel' option this is a economy delivery service Fedex Express Couriers. Delivery costs are determined per box, most large orders can fit into one box but multiple large items require additional packaging/boxes. Charged @ 1 box £36.55, 2 boxes £41.95, 3 boxes £47.25, 4 boxes £52.50 and five boxes £59.95.

 

For heavier machines/items that are not available to purchase online please contact a member of our team.

You the customer are responsible for all local duties/taxes applied to the purchase if applicable.

VAT exemption is only granted if a valid VAT number is given at the point of checkout. If no valid VAT number is provided the goods will not be sent and the order will be refunded and cancelled.

If you do not have a VAT number we can still accept your order but you will be charged VAT @ 20% of the invoice total. The VAT will need to be paid in full before your order is processed/dispatched.

We reserve the right not to dispatch your order if any needed information is not provided.

 

UNITED STATES(USA) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'Fedex Economy Small Box' option this is a Fedex delivery charged @ £19.95.

Some items have a 'Fedex Economy Small Parcel' option this is a Fedex delivery charged @ £29.00. This small parcel option is determined by weight and value of items.

There is also the option of 'Fedex Economy Large Parcel' option this is a economy delivery service Fedex Express Couriers. Delivery costs are determined per box, most large orders can fit into one box but multiple large items require additional packaging/boxes. Charged @ 1 box £37.50, 2 boxes £51.50, 3 boxes £63.95, 4 boxes £76.50 and five boxes £89.50.

 

For heavier machines/items that are not available to purchase online please contact a member of our team.

You the customer are responsible for all local duties/taxes applied to the purchase if applicable.

Destination is classed as 'Rest Of World' and does not need a VAT Number for VAT exemption.

 

CANADA(CA) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'Fedex Economy Small Box' option this is a Fedex delivery charged @ £21.00.

Some items have a 'Fedex Economy Small Parcel' option this is a Fedex delivery charged @ £29.70. This small parcel option is determined by weight and value of items.

There is also the option of 'Fedex Economy Large Parcel' option this is a economy delivery service Fedex Express Couriers. Delivery costs are determined per box, most large orders can fit into one box but multiple large items require additional packaging/boxes. Charged @ 1 box £38.50, 2 boxes £54.00, 3 boxes £67.00, 4 boxes £80.20 and five boxes £94.00.

 

For heavier machines/items that are not available to purchase online please contact a member of our team.

You the customer are responsible for all local duties/taxes applied to the purchase if applicable.

Destination is classed as 'Rest Of World' and does not need a VAT Number for VAT exemption.

 

AUSTRALIA(AUS), NEW ZEALAND(NZL), HONG KONG(HK), MEXICO(MEX) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'Fedex Economy Small Box' option this is a Fedex delivery charged @ £24.70.

Some items have a 'Fedex Economy Small Parcel' option this is a Fedex delivery charged @ £38.50. This small parcel option is determined by weight and value of items.

There is also the option of 'Fedex Economy Large Parcel' option this is a economy delivery service Fedex Express Couriers. Delivery costs are determined per box, most large orders can fit into one box but multiple large items require additional packaging/boxes. Charged @ 1 box £50.20, 2 boxes £75.20, 3 boxes £97.20, 4 boxes £118.95 and five boxes £142.00.

 

For heavier machines/items that are not available to purchase online please contact a member of our team.

You the customer are responsible for all local duties/taxes applied to the purchase if applicable.

Destination is classed as 'Rest Of World' and does not need a VAT Number for VAT exemption.

 

TURKEY(TR) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'Fedex Economy Small Box' option this is a Fedex delivery charged @ £28.75.

Some items have a 'Fedex Economy Small Parcel' option this is a Fedex delivery charged @ £40.45. This small parcel option is determined by weight and value of items.

There is also the option of 'Fedex Economy Large Parcel' option this is a economy delivery service Fedex Express Couriers. Delivery costs are determined per box, most large orders can fit into one box but multiple large items require additional packaging/boxes. Charged @ 1 box £52.25, 2 boxes £71.50, 3 boxes £91.00, 4 boxes £110.95 and five boxes £131.50.

 

For heavier machines/items that are not available to purchase online please contact a member of our team.

 

You the customer are responsible for all local duties/taxes applied to the purchase if applicable.

Destination is classed as 'Rest Of World' and does not need a VAT Number for VAT exemption.

 

SWITZERLAND(CHE), NORWAY(NO), ICELAND(IS) DELIVERY OPTIONS

There is a no FREE delivery option for this country/region.

Some small items have a 'Fedex Economy Small Box' option this is a Fedex delivery charged @ £27.00.

Some items have a 'Fedex Economy Small Parcel' option this is a Fedex delivery charged @ £39.00. This small parcel option is determined by weight and value of items.

There is also the option of 'Fedex Economy Large Parcel' option this is a economy delivery service Fedex Express Couriers. Delivery costs are determined per box, most large orders can fit into one box but multiple large items require additional packaging/boxes. Charged @ 1 box £47.50, 2 boxes £54.50, 3 boxes £59.50, 4 boxes £64.50 and five boxes £72.50.

 

For heavier machines/items that are not available to purchase online please contact a member of our team.

 

You the customer are responsible for all local duties/taxes applied to the purchase if applicable.

Destination is classed as 'Rest Of World' and does not need a VAT Number for VAT exemption.

-----------------------------

Some heavy machines/items require pallet delivery at an extra charge. Please note not all countries/regions listed above have a pallet delivery option. If no option is given please contact a member of our team on 01908 563149.

Please note Interlink couriers or Palletways Group do not guarantee delivery services due to delays that can be beyond their control.

 

Larger machines that require specialist delivery or training can be delivered and installed by our own trained team. These machines are not available to buy on-line and are restricted to UK mainland only.

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

 

Additional Specialised Worldwide Shipping

For countries not listed above Worldwide delivery is available on New and Used/Pre-owned print finishing machines, plus our vast range of supplies/consumables and spare parts.

We offer a range of competitive shipping options.

Please contact us for a shipping quote including goods you wish to purchase and full invoice address.

 

Email : sales@chilvers.co.uk

 

Please read these terms before enquiring for a quotation or ordering:

For export orders there is a minimum order charge of over £250. Payment for export is by bank transfer only with all bank and transfer charges paid by you. You must therefore inform your bank that you are paying all transfer and bank charges for you and us so we receive the full invoice total. Regarding internet electronic transfer there are options in place before payment is made for you to pay all transfer charges. Goods will not be released from our warehouse until the full invoice total is received by us. There are no returns or warranty on any export sales.  All import taxes, local charges and insurance are to be paid by yourself.

Please do not request a quotation for delivery to P.O Box addresses. We will not answer any questions that differ or contradict terms above. These terms are fixed and non-negotiable.

 

For other off shore islands or worldwide destinations not listed above please phone or fax for quotation.

 

Financing/Leasing options for larger purchases contact us for details.

 

All prices shown exclude VAT.  VAT will be added at the checkout when appicable.

 

Terms and Conditions

Deposit's

All deposit's are non-refundable, non-returnable and non-transferable.

Intellectual Property

Please note Chilvers Reprographics have the right to enforce intellectual property rights to the fullest extent of the law, including criminal sanctions. Information provided on this site including documents, images/graphics, text is prohibited without written permission of Chilvers Reprographics. No trademarks, logos and images/graphics which are owned or licensed by Chilvers Reprographics should be used without the express written permission of Chilvers Reprographics. In addition and reproduction, retransmission or modification of this sites contents for other than non-commercial or personal use is prohibited without written consent of Chilvers Reprographics.

Introduction

In these terms and conditions the following expressions shall have the following meanings:

- "The Company" means Chilvers Reprographics.
- "The Customer" means the person, firm or company offering to buy goods from the Company.
- "The Goods" means the goods or materials that the Customer is buying or offering to buy.

1. General 
The Customer should check product suitability before ordering.  The Customer must not buy, sell or use products if they are in any way uncertain.  .  Do not alter or change the products or sell, pass on or use in any way that the manufacturer has not specifically agreed to.  Do not infringe copyright.  If you are in any way unsure of your legal position, seek independent legal advice.

2. Quotations  
Every quotation is subject to change without notice. The Company reserves the right to withdraw after acceptance by the Customer where the Company is not satisfied to the Customers credit worthiness.

3. Prices 
All orders are accepted and quotations are given at prices offered when the order is accepted or the quotation given. The Company reserves the right to increase to the prices offered at the date of dispatch. The Company reserves the right to increase prices in the event of increases in any directly attributable cost.  The Company reserves the right to amend prices to correct errors or emissions.

4. Delivery
These charges will be confirmed  as you proceed through the checkout.  Delivery dates are promises given in good faith by The Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. The Company will accept no liability for or consequential loss or damage arising from delay in delivery. Goods are dispatched via various recognised carriers. It is the Customer's responsibility to check all goods for damage before signing for acceptance of said goods.. Once goods are signed for The Company will not admit any liability for damage.

5. Damage in Transit
The Company will repair or replace free of charge goods damaged in transit provided that The Company receive written notification of such damage within two days of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such. On receipt, goods should be checked with the advice note enclosed with the goods. Shortage claims will only be considered if The Company receives written notification of such shortage within 24 Hours of delivery, failing which no liability will be admitted. The packing and contents should be retained for inspection.

6. Cancellations
The Customer has no right of cancellation of an order in whole or in part except with the Companies consent. The Company reserves the right to charge a restocking fee of 15% when cancellation of an order has been agreed. Please note that there is no returns or refunds on spare parts unless fitted by our engineers.

7. Transfer of Property
The goods shall remain the property of the Company until the Company has received Payment in full for the goods and the Customer will not pledge, charge or otherwise encumber the goods until the payment has been made in full.

8. Return Of Goods / refund policy

If the goods have already been dispatched to you, you can cancel your order by returning the goods to us at your own cost and in accordance with the conditions given below.

You can return any goods you have purchased from us within 14 days of receipt for a refund of the cost of the goods, provided the goods are unused, in their original packaging and in saleable condition. If you wish to return any goods to us, you must notify us by phoning or sending an e-mail with details of the goods to be returned and the original invoice number. All goods should be returned to us at the address given. You should use an insured delivery service at your own cost and obtain proof of posting, in case of loss or damage during transit to us. Upon receipt of the goods we will issue you with a refund of the cost of the goods, subject to the provisions outlined above. We accept no liability for goods returned to us in any other condition or in any other circumstances.

No return of goods / refunds / warranty on any spare parts unless fitted by our engineers.

When do I get my refund?

You will receive an email or phone call when your return item has been processed indicating the amount to be refunded. The refund will be sent back to your card at this point. Depending on banks, this can take 3-5 working days.  If you paid by cheque, we will send you a letter along with your cheque when your goods are processed.

9. Data Protection
The Customer agrees that The Company may put its name and other details obtained from the order form into a computerised database for The Companys use and to enable The Company  to provide the Service unless the Customer gives specific written instructions to the contrary.

Customer information is not shared nor used for purposes other than order fulfillment and ongoing product development.

10. Warranty 
Goods are warranted by the Company or authorised third party to the Customer against defects in workmanship and material during the applicable warranty period.
No return of goods / refunds / warranty on any spare parts unless fitted by our engineers.

i.  Disclaimer of Warranties 
Except for the express warranties stated above, the Company disclaims all other warranties or conditions whether express or implied in law.

11. We reserve the right to refuse to accept any order. 

 


© Copyright Chilvers Reprographics   |   All prices exclude VAT

 

 

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