Most Credit cards accepted including: MasterCard, Visa, Maestro, Visa Electron, Switch, Solo and we also accept PayPal at the checkout. There is also an option to use an order form with payment by cheque. Our account customers and public sector (schools, colleges and local authorities) can use this form or send their own.
We use WorldPay to process card payments, this is the last part of the payment process and is done on a secure site page.
Customer registration is NOT required before you purchase, but if you do register there is a time saving when you next order plus you can look back at your order history. Please note that we do not sell or pass on any of your details or store any card information.
When you have made your selections, click the 'View basket' button to start the payment process. You can return from the basket by clicking on the 'Continue Shopping' button. To remove an item click on the (X) next to the item. At the checkout there is the option to pay by Credit/Debit Card or Paypal or Order Form. When completed you will automatically receive an email.
You can purchase most smaller items and supplies on-line. Larger machines require specialist delivery or training so are not available for on-line purchase.
Delivery we offer FREE delivery for on-line orders over £25 for UK mainland only. There is also the option of 'Courier UK mainland' this is a next working day service by Interlink @ £7 + vat. Please note when viewing your basket the delivery options can be changed AFTER you have either logged in or entered your address details. Someone will have to sign for the delivery.
For all off shore islands or worldwide export please phone or fax for quotation. A VAT invoice is sent with the goods.
Financing/Leasing options for larger purchases contact us for details.
Don't want to pay over the internet? You can also phone us to buy using your credit/debit card or cheque on 01908 563149. Please note the standard delivery charge for phone orders on small items and supplies is £7 + vat.
All prices shown exclude VAT. It will be added at the checkout.
Terms and Conditions
Introduction
In these terms and conditions the following expressions shall have the following meanings:
- "The Company" means Chilvers Reprographics.
- "The Customer" means the person, firm or company offering to buy goods from the Company.
- "The Goods" means the goods or materials that the Customer is buying or offering to buy.
1. General
The Customer should check product suitability before ordering. The Customer must not buy, sell or use products if they are in any way uncertain. . Do not alter or change the products or sell, pass on or use in any way that the manufacturer has not specifically agreed to. Do not infringe copyright. If you are in any way unsure of your legal position, seek independent legal advice.
2. Quotations
Every quotation is subject to change without notice. The Company reserves the right to withdraw after acceptance by the Customer where the Company is not satisfied to the Customers credit worthiness.
3. Prices
All orders are accepted and quotations are given at prices offered when the order is accepted or the quotation given. The Company reserves the right to increase to the prices offered at the date of dispatch. The Company reserves the right to increase prices in the event of increases in any directly attributable cost. The Company reserves the right to amend prices to correct errors or emissions.
4. Delivery
These charges will be confirmed as you proceed through the checkout. Delivery dates are promises given in good faith by The Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. The Company will accept no liability for or consequential loss or damage arising from delay in delivery. Goods are dispatched via various recognised carriers. It is the Customer's responsibility to check all goods for damage before signing for acceptance of said goods.. Once goods are signed for The Company will not admit any liability for damage.
5. Damage in Transit
The Company will repair or replace free of charge goods damaged in transit provided that The Company receive written notification of such damage within two days of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such. On receipt, goods should be checked with the advice note enclosed with the goods. Shortage claims will only be considered if The Company receives written notification of such shortage within 24 Hours of delivery, failing which no liability will be admitted. The packing and contents should be retained for inspection.
6. Cancellations
The Customer has no right of cancellation of an order in whole or in part except with the Companies consent. The Company reserves the right to charge a restocking fee of 15% when cancellation of an order has been agreed.
7. Transfer of Property
The goods shall remain the property of the Company until the Company has received Payment in full for the goods and the Customer will not pledge, charge or otherwise encumber the goods until the payment has been made in full.
8. Return Of Goods / refund policy
If the goods have already been dispatched to you, you can cancel your order by returning the goods to us at your own cost and in accordance with the conditions given below.
You can return any goods you have purchased from us within 7 days of receipt for a refund of the cost of the goods, provided the goods are unused, in their original packaging and in saleable condition. If you wish to return any goods to us, you must notify us by phoning or sending an e-mail with details of the goods to be returned and the original invoice number. All goods should be returned to us at the address given. You should use an insured delivery service at your own cost and obtain proof of posting, in case of loss or damage during transit to us. Upon receipt of the goods we will issue you with a refund of the cost of the goods, subject to the provisions outlined above. We accept no liability for goods returned to us in any other condition or in any other circumstances. When do I get my refund? You will receive an email or phone call when your return item has been processed indicating the amount to be refunded. The refund will be sent back to your card at this point. Depending on banks, this can take 3-5 working days. If you paid by cheque, we will send you a letter along with your cheque when your goods are processed.
9. Data Protection
The Customer agrees that The Company may put its name and other details obtained from the order form into a computerised database for The Companys use and to enable The Company to provide the Service unless the Customer gives specific written instructions to the contrary.
Customer information is not shared nor used for purposes other than order fulfillment and ongoing product development.
10. Warranty i. Disclaimer of Warranties 11. We reserve the right to refuse to accept any order.
Goods are warranted by the Company or authorised third party to the Customer against defects in workmanship and material during the applicable warranty period.
Except for the express warranties stated above, the Company disclaims all other warranties or conditions whether express or implied in law.
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